Privacy Policy – Stay N Play
Effective Date: [Insert Date]
Stay N Play (“we,” “our,” or “us”) operates a pet retail, dog daycare, and dog boarding service located at:
115–114 Wellington St, St. Thomas, Ontario, Canada
We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario laws.
1. Privacy Officer & Contact Information
We have appointed a Privacy Officer responsible for compliance with this policy.
Privacy Officer: Suzanne Wiebe
Email: [Insert Email – required]
Mailing Address: 115–114 Wellington St, St. Thomas, Ontario
You may contact us at any time regarding your personal information.
2. What Information We Collect
We collect only the information necessary to operate our services.
Customer Information
Name, phone number, email address, address (if provided), and emergency contact details.
Pet Information
Dog’s name, breed, age, health details, vaccination records, behavioural notes, feeding and care instructions.
Service & Transaction Information
Booking history, purchase history, and payment information (processed through third-party providers; we do not store full card details).
Website Data
IP address, browser type, device information, and cookies.
Photos & Media
We may collect photos and videos of dogs in our care during normal business operations.
3. How We Use Your Information
We use personal information to provide daycare, boarding, and retail services, ensure the health and safety of animals, communicate with you, process payments, improve operations, and comply with legal obligations.
Marketing and Social Media Use
With your consent, we may use photos or videos of your dog on our website, social media platforms, and promotional materials. You may withdraw consent at any time.
4. Consent
By providing your information, you consent to its collection, use, and disclosure as outlined in this policy.
Consent may be express or implied. You may withdraw consent at any time, subject to legal or operational limitations.
5. Sharing of Information
We do not sell your personal information.
We may share information with service providers such as payment processors, booking systems, and website hosting providers. These providers are required to protect your information.
We may also disclose information if required by law, court order, or regulatory authority.
6. Cookies & Website Tracking
Our website may use cookies to improve user experience, remember preferences, and support functionality. You may disable cookies in your browser settings.
7. Third-Party Content
Our website may include embedded content such as videos or social media feeds. These third-party services may collect data independently. We recommend reviewing their privacy policies.
8. Cross-Border Data Transfers
Some service providers may store or process data outside of Canada, including in the United States. Your information may be subject to foreign laws.
9. Data Retention
We retain personal information only as long as necessary for business, legal, and safety purposes.
Customer and pet records are retained as required for ongoing service and safety. Transaction records are retained as required by law. Photos and media are retained until consent is withdrawn or no longer needed.
10. Your Rights
You have the right to access your personal information, request corrections, request deletion where legally permitted, and withdraw consent for marketing or media use.
To make a request, contact our Privacy Officer.
11. Security Safeguards
We use reasonable administrative, technical, and physical safeguards including restricted access, secure systems, and staff training.
No system is completely secure, but we take appropriate measures to protect your information.
12. Data Breaches
If a data breach creates a real risk of significant harm, we will notify affected individuals and report to the Office of the Privacy Commissioner of Canada as required.
13. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information directly from children under 13.
14. Complaints
If you have concerns about our privacy practices, please contact us first.
You may also file a complaint with the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca
15. Changes to This Policy
We may update this policy from time to time. Updates will be posted on our website with a revised effective date.